Then you can hide these Updates using the Hide Updates tool. You can check which Updates were installed just before this happened, then uninstall them at Settings > Update & Security > Windows Update > Installed Update History - look first for installed drivers. While there check for newer BIOS, Display, Sound, Bluetooth, Network and all other drivers to make sure the ones presently installed in Device Manager are latest. Update the USB 3 or Chipset drivers from the PC or Device's Support Downloads web page. Run the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown. If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Try the above for all USB Host and Hub controllers in Device Manager USB category. If this doesn't help the driver may be the USB controller for that USB port. If that fails or isn't available choose Uninstall, restart PC to reinstall driver. Then here are some things to try:įind the device under Disk Drive (usually identified by Serial number you can google) in Device Manager reached by right clicking the Start Menu. You should be able to access and back up your files on another PC. Recent Windows Updates are causing device problems in Windows 10, including USB flash and external drives. If no drive letter, right click on the drive to issue one so it shows up in File Explorer.

Right click the Start button to open Disk Management, look for the device in the drive map by scrolling down to find it by size. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

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